Refund policy
Online:
You can return or exchange any full priced items purchased on thecelect.com within 15 days of the delivery date.
Please contact us to return or exchange any items within 5 days of receiving your order at (805) 409-7196 or you can email us at info@thecelect.com
All returns must be authorized by us prior to the return. Returned merchandise must not be worn, damaged, altered or washed. Returned items must have all original tags attached. Footwear must not be worn, scuffed or marked. Returns and exchanges must include the original, undamaged designer packaging, shoe box, dust bags, jewelry box and/or bags. All sales are FINAL on SALE or DISCOUNTED merchandise, jewelry, swimwear, lingerie, books, gift certificates and fragrances. You will be responsible for any return shipping cost.The Celect is not responsible for return shipping costs nor duty reimbursement in the case of international purchases.
Returns should be addressed to:
The Celect: Returns
6801 Hollywood Blvd #263
Hollywood, Ca 90028
Once your package reaches the warehouse, please allow 3 to 7 business days for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
We will deduct a flat restocking fee of $10.00 USD from your refund.
In the event a product is delivered to you in a damaged condition, please contact us within 24hrs of delivery. Damages must follow our return policy guidelines.
Brick and Mortar Store:
Merchandise in salable condition with all original tags attached may be exchanged or returned for store credit within 30 days of purchase, when accompanied by the original sales receipt. No refunds. No price adjustments. All sales final on sale merchandise, private sales, markdowns, jewelry, swimwear, lingerie, gift certificates, books and fragrances.
We have the right to deny exchanges or store credit if the merchandise returned does not meet our return policy requirements.